OVERNIGHT SERVICE - 72 HOURS LATER RECEIVED AND TOO LATE... BIG COST TO COMPANY

On MON MORNING 8 SEPT we delivered to COURIER GUY an URGENT PACKAGE for OVERNIGHT DELIVERY to JHB - and an AMOUNT WAS PAID IN FULL and a GUARANTEE given that this service would take a MAXIMUM of 2 days. The package was to be used for a SPONSORED GOLF DAY on THURSDAY 11 SEPT with our BIGGEST CLIENT where 240 players on 2 courses would be exposed to the key messaging ..... by WED NIGHT no delivery and a call to COURIER GUY and were advised that payment had not been effected ( we have POP for over R1200 PAID ON MON ) THE COURIER GUY DELIVERY WAS EVENTUALLY EFFECTED on THURS 11 at circa 10h40 i.e AN OVERNIGHT SERVICE which took 72 HOURS to deliver ...... I complained and was informed that the matter would be elevated to SNR MNGMNT. I requested that the least they could do was RE-IMBURSE the courier costs as our company had invested HEAVILY in the golf sponsorship and the quantifiable cost to our company was HUGE It took almost a MONTH before I got a reply yesterday from Elzette Van T'hull - NO DIPLOMACY and mail stating that "shipment was delivered in respected turn around time and NO CREDIT can be paid" DISGUSTED and WILL NEVER USE COURIER GUY again ... word of mouth and bad publicity is what they will get from me and as a Director of an Advertising Company they will feel the impact