Overdue delivery, when is my parcel going to get here!!?

***********. Delivery overdue, still haven't received my parcel from Cape Town to Port Elizabeth and it's been collected on Monday already !! After multiple promises that my consignment would be delivered today without fail, I was disappointed once again. Get some more staff, or don't take on more consignments that you can handle, or whatever, just do a better job for God's sake.