Over a Month, Multiple Escalations, Still No Resolution or Ownership of My Parcel

I am extremely frustrated with the ongoing lack of resolution and communication from The Courier Guy regarding a parcel I deposited into one of their lockers over a month ago.

I placed the parcel into a locker as part of a Yaga transaction. Shortly afterwards, I received a notification indicating that the parcel had not been deposited, despite it having been physically placed in the locker.

I immediately reported the issue and opened a support query. Since then, I have spent over a month repeatedly following up through WhatsApp support, email support, and telephone channels.

During this time, I have spoken to multiple consultants and have repeatedly been asked to provide the same information, photos, and explanations. Each time I follow up, I am told that the matter has been escalated, yet there is still no resolution, no ownership of the case, and no clear outcome.

The most recent written update I received was on 19 May 2026, where support acknowledged the complexity of the issue. In that communication, I was informed that the parcel may have been located and potentially re-sent under a new waybill, but this was never confirmed or completed. I was also told that the matter would be escalated again and that I would receive further feedback. To date, I have received no further communication.

It is now clear that there is a complete breakdown in communication and case ownership. Despite my continued cooperation and repeated follow-ups, I am still without any resolution or explanation after more than a month.

I am currently based in France, which makes repeated follow-up calls more difficult, but I have still made every effort to engage through WhatsApp and email support to ensure the matter is properly addressed.

I am posting this review in the hope that it will finally prompt senior management intervention, a proper investigation, and a clear resolution. No customer should have to spend weeks chasing the same information without any outcome or accountability.