Ops manager Bedford Blake willing to accept bribe

I was expecting a delivery on Friday the 12 May and the driver came through but never knocked on our door after I opened the gate for him. What’s worse is this company is so inefficient , they do not notify you of an ETA, the drivers are totally not trained to use their initiative to think of ways to provide efficient service such as call the recepient, they do not check if you are at the premises! I had an important parcel that impacts my show tomorrow! The operational manager Bedford Blake is the most unhelpful , unsympathetic and narrow minded person, no value for customer service and extremely unprofessional and cold personnel who was useless to be quiet frank ! He literally told me he can’t help until I offered to pay any amount to get my parcel, he was willing to send the parcel only if I paid an additional amount which I doubt is part of policy! So he would rather prefer a bribe ! What a terrible experience ! Their processes are extremely inefficient and non innteractive, the drivers and operational team are not qualified to handle people or their parcels! I need my parcel tonight