Operations Manager Peter unprofessional and not delivering service

My consignment is not being updated on your system, and when I call for updates, (1) your telephone lines are very difficult to get through to (2) and the Operations Manager Peter who is responsible for my parcel keeps dropping my call. I called on 2 separate occasions and was cut off by him.

In my second call, Sihle promised to speak to him and give me an update which she didn't do.

After that I tried your WhatsApp line and was told by Melanie that my delivery was cancelled?!?!

The third time I called, the agent who took my call told me my parcel is at your Johannesburg Depot. So I am receiving conflicting information, and still not getting an update on where my parcel is and whether you will be delivering on time today.

In the third call, I was transferred incorrectly by your Call Centre to Menlyn, and listened to their operations manager swearing at a guy called Jarod, and how there are 800 collections on the board.

They then transferred me to what is supposed to be Johannesburg (Peter) to get an update, and I was cut off again.

Waybill: OLW***9