Operations is a joke

Wish i could give ZERO ! Drivers don't pickup, so many collection failed attempts after not even trying to pickup the parcel, a Takealot parcel which i might add!

DEWALD "OPS Agent" for Boksburg replies like this Good day,

Driver is busy on his other stops, he was there to collect and the parcel was not ready. We have to proceed with our trip sheet and will only reattempt should time allow it. Areas are full of clients and we can not drop them to reattempt on that was already failed earlier. Driver will only be able to reattempt afte 5pm Regards,

East Rand Operations Manager

I have opened multiple tickets during the day advising the support that my parcel needs to be picked up today

i advised YOUR driver that KQ8CCJ is not ready for pickup, 4 hours later i booked a takealot parcel 69SSNT/ TPO***3:21 DRIVER was never here after the initial pickup for KQ8CCJ, Note was added by DEWALD for 69SSNT @ 13:30 failed collection attempt which is complete false as no driver was here to pickup at 13:30 TAKEALOT has a 3 DAY LEADTIME!!!! My usual driver valentine has never had a problem like this your other drivers are arrogant and lazy, i see your driver passing by my shop 4/5 times a day!!!