Not willing to refund me

I booked a locker on Sunday (1 Jan) at 9 04am and there was unplanned power outage (that lasted the entire day - this was not load shedding ) so I what'sapp Pudo on Sunday at 12 08pm (3 hours later requesting the money to be credited to my Pudo app for future use - I shared all screenshots). I did not hear back so I what'sapp again and emailed on Monday at 7 16am. Pudo (Suzette Steyn and Cathy) rep**** on Tuesday saying they cannot be held accountable for load shedding or unplanned power outages. So what happens if the area did not have power for 3 days and I had booked multiple lockers? Would all be forfeited? Rouges if you ask me. Absolutely unacceptable. I am a frequent customer and will no longer support Pudo.