NOT SECURE

I had a parcel that was booked to be delivered to my work on a day that we're closed so naturally I sent an email to their support to try and reschedule my delivery to the next day but they stopped responding before we got to that point. I received a message stating that my parcel has been delivered but no one was at the address as we were closed. I went to my workplace and asked around the complex and no-one has seen The Courier Guy that day. I then called the branch in my area and they didn't even answer the phone so I drove there. They said that the parcel was delivered to my boss's house as she said that everything delivered on a Monday has to go to her house. My name is on the Waybill, with my number and only I have the delivery pin. They're safety for our parcels are frightening and the customer service is extremely poor.