Nonsense reason and disappointment delivery

being a client with so many deliveries in the past 2,3 years receiving such poor service and reasoning for damaged delivery is not expected from the courier guy in Paarl

2 Damaged delivery worth Thousands of Rands in 1 month shows which way the courier guy is going and with stuff not accepting the mistake and damaged that was done by them or their drivers.

How can you damage 2 carpets and create two big holes in carpets and still say no mishandling was seen? how do you really investigate? who is training these employees?