Non delivery of goods
I paid for shipping from JHB to Mkhuhlu in Mpumalanga but when the package arrived in Nelspruit, I was told they can't deliver it as their bakkie have canopies and the 3meter poles won't fit.
I was requested to come and pick my package up.
I had to hire a bakkie to go pick up my package, that is about 80kms one way.
I would like a refund on my shipping costs as I have now paid double. Why did they pick up the package from the supplier if they know they wouldn't take it all the way.
Trying to reach the courier guy to sort this out is a nightmare.
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Replies (1)'s updateReviewer Update
20 Jan 2022, 17:48Update
I received a call from JP. Absolutely customer focused and helpful. He referred me to Edna who is also a gem to deal with.
My issue is being resolved. The Courier Guy is lucky to have them on their team.
Then the is also the case of Candice whose signature states she is the PA to the director. She on the other hand can learn a thing or two about assisting a customer.
All in all, thank you JP and Edna from the Nelspruit branch. Your region should be proud to have you as employees.
I received a call from JP. Absolutely customer focused and helpful. He referred me to Edna who is also a gem to deal with.
My issue is being resolved. The Courier Guy is lucky to have them on their team.
Then the is also the case of Candice whose signature states she is the PA to the director. She on the other hand can learn a thing or two about assisting a customer.
All in all, thank you JP and Edna from the Nelspruit branch. Your region should be proud to have you as employees.
's update20 Jan 2022, 17:48
Reviewer Update
Update
I received a call from JP. Absolutely customer focused and helpful. He referred me to Edna who is also a gem to deal with.
My issue is being resolved. The Courier Guy is lucky to have them on their team.
Then the is also the case of Candice whose signature states she is the PA to the director. She on the other hand can learn a thing or two about assisting a customer.
All in all, thank you JP and Edna from the Nelspruit branch. Your region should be proud to have you as employees.
I received a call from JP. Absolutely customer focused and helpful. He referred me to Edna who is also a gem to deal with.
My issue is being resolved. The Courier Guy is lucky to have them on their team.
Then the is also the case of Candice whose signature states she is the PA to the director. She on the other hand can learn a thing or two about assisting a customer.
All in all, thank you JP and Edna from the Nelspruit branch. Your region should be proud to have you as employees.