NO SUPPORT - NOBODY TO TALK TO

I logged a collection and received 3 responses from The Courier Guy that the collection was not ready to be collected. Then a 4th email stating that the shipment is cancelled due to non-availability of the sender. The sender says she gave the flyer to The Courier Guy driver in person on 6 November 2025. I have logged a query on their portal. No response. I have tried to get support on their WhatsApp line. No response. I have phoned the Support Line - no answer. I have sent a query - No response.