NO Support - No Answers

I'm getting completely ignored by your agent: Dilano Eastrace Your unique reference number is: ***5

Why was my package delivered if I didn't give a pin? And nobody signed for it? Just a name "Attienne" and no signature. HOW? Please explain this to me. I need this for work, it's VERY urgent please!

Tracking number: NTPX6N DELIVERED BY Driver: gelnwood Date: 03 Dec 2025 17:00 RECEIVED BY Name: Attienne Mobile number: ***Department: - Description: -

Was told yesterday that it would be delivered TODAY (by the very same Dilano Eastrace agent, when he/she still responded), then shortly after I get a "delivered" message, no signature, nobody phoned me, nobody was here, I DIDN'T give a PIN I was supposed to give. I'm NOT impressed at the moment. WHO is this driver? how does he hand over my delivery (or keep it?) without a signature or pin? HOW?! Agent: Dilano Eastrace. She keeps sending me blank support emails when I asked how it could be delivered without a signature or pin. Asked for a manager to call me, blank response. Asked for head office number THREE times, 3 blank responses. UNNACCEPTABLE!