No Service Courier Guy

I booked a collection via Courier Guy stating that it was remote. I received a quote which I paid immediately. Subsequently, I received a notice to say they would collect the following day because it was too late. The following day I received a notice to say the car had broken down and it would be collected on the following day.

Two days later I followed up. The response came over the weekend so I only saw this today. I need to pay more money because it's remote. This morning at 07h48 I received an email to say the money is due within 24 hours. When I tried to pay, everything was cancelled. Since 08hoo this morning I have sent e-mails, and spoken to numerous people and the Bot on the call centre. No luck... So will they help me or not?