NO SERVICE

I am VERY unhappy and concerned.

I booked a locker for a parcel to be sent from Oyster Bay to Kollonade Retail Park.

When my supplier wanted to deposit the parcel, she found that it was out of order. She handed the parcel in at the local shop where the drivers normally collect the parcels - only on Tuesdays. I made a follow up on Monday and was informed that the driver will collect on Tuesday.

When I made a follow up this morning, I was informed to make another booking because the previous one expired. The parcel was not delivered. I cannot do another booking because the locker is out of order. None of the consultants which I was in contact with this morning, went back to trace the original conversation. William and Lisa today and Lisa on Monday. This is NOT okay. I mean really. I also deal with hundred of people every day and surely can remember a problem situation. Or are all your deliveries problematic situation? The lock nr was LOCK***6