No sense of urgency with Courier Guy Nelspruit "same day" parcels

I made an urgent online "same day delivery" booking with The Courier Guy for a parcel from Nelspruit to Pretoria yesterday afternoon. First I had a payment issue where the system did not allow me to make an online payment. I then made an EFT payment and send my POP this morning at 09:00.

I then had to beg them via e-mail to allocate the payment and send me a Waybill number, which I only received at 11:55 with a message that followed at 12:22 saying "collection failed attempt".

I personally phoned the Nelspruit branch at 09:00 this morning, stressing the importance of this parcel reaching Pretoria by tomorrow as the parcel is for a wedding tomorrow. I was promised that pink stickers will be placed on the parcel to stress the importance of an urgent delivery.

I am beyond frustrated with The Courier Guy. You cannot call the Nelspruit branch as they do not answer their telephones.

I paid for a service that I did not receive and will not recommend them to anyone.