No more care. Just a number

I have been utilising the courier guy for 10 years. But this incident has been dissapointing. Its been weeks that I reported an item that got broken and was supposed to have fragile stickers on. Arrived broken and no stickers. Nobbody is sddressing this, after email upon email. Think there expansion has list their customer care, which makes a company great, now its just a customer number. The item belonged to my friend that passed away the beginning of the year, was not just an item.