No Honour in Service as well as Dishonesty

I am so angry. Booked a shipment on Wednesday 5 June to be collected in Pretoria On Thursday 6 June and delivered the next day, Friday 7 June in Rustenberg between 8:00 - 17:00 with special instruction that it is an office that has to be delivered in office hours. Sent numerous messages on various platforms, email, WhatsApp, tracking system and following up the whole day Wednesday. Received confirmation that shipment has been collected and confirming that date and time for delivery will happen as booked by me. As we were at the location of delivery we kept in touch and tracked the shipment which status had been “ out for delivery” since as early as 6:00 on Friday. But no progress so I called Rustenberg they assured me that driver was on route. When at 16:00 there was still no new update , I phoned The branch to notify them that there was one hour left for parcel to be delivered and she checked telling me that the driver was almost there, just at Kroondal to deliver there to a client and off to us waiting at the gate to receive the parcel. I requested the drivers number to know when he phones at location. No call came so at 16:45 I called the driver to enquire where he is but phone was off went straight to “ subscriber is not available” Tried twice thereafter but no joy. Phoned the branch to enquire but it was now also not available. In the mean time When I tracked the parcel tracking it showed “out for delivery” without any update or change. Needless to say, we could not drive to Namibia the next day since we had not received the shipment which was an import vet permit necessary for our trip to Namibia. The irony is that the next tracking update read as follows about 2 hours later, Shipment unable to deliver due to offices closed and It would be reschedule for delivery within 24 hours otherwise If I do not give instructions it would be returned to sender. No delivery was ever attempted because I was at the delivery address waiting at the gate to receive the delivery since 16:00 an hour before office close and we were in the house of my son who lives on the office premises, It was an outright lie. I imagine that the driver did not want to drive to location and decided to report that delivery could not be done due to closed offices. We could not continue our trip as planned without the permit. This morning I phoned the Branch to arrange for late delivery to hear that there office is closed, the parcel returned to their warehouse and could only be delivered on Monday, I expressed my dissatisfaction and she suggested that We could drive to the warehouse ourselves to collect it as there was still someone there that could hand the package over, We received a location pin and drove almost 12 km to the location in Kock Street to pick it up, Paid For delivery which was not delivered. First time that I have experienced such pathetic service from Courier Guy. I live on the West Coast and use courier guy all the time with excellent service always but I’m sorry to say Courier Guy in Rustenburg does not do the Company Name any good, They have no work ethics and are liers as well. The management will have to look into this branch otherwise their good reputation will be damaged and they will lose clients! Very disappointing!