No effort

My parcel has been sitting at the Knysna depot for two days now, even though I stay in Plettenberg Bay. I urgently needed this parcel because it had to go out together with my other stock. What frustrates me even more is that the courier claims there was “no address number” on the parcel. Even if that was the case, why was I not contacted?

What makes the situation worse is that I had to struggle for almost an hour just to get through to someone on the phone. Instead of the depot taking the initiative to call me or the sender, I had to waste my own time trying to find out why the parcel was not moving. Only after finally reaching someone was I told about the so-called missing address number.

It makes no sense that a parcel can sit for days without anyone checking the details or attempting to notify the customer. All my other parcels are delivered without issues, and my contact information was clearly available. This lack of communication and responsibility is completely unacceptable, especially when customers rely on timely deliveries for business purposes.

A simple phone call could have prevented this entire delay. I am very disappointed with the service and hope this matter is taken seriously to avoid future inconvenience to other customers.