No Delivery - Package on Roadtrip Across South Africa

I ordered some urgent items from Makro on 03 February 2026. They were shipped with The Courier Guy the next day (04/02/26), after being dispatched from the Amanzimtoti branch of Makro, which is less than two hours away from me. Naturally, the package needed to be routed via hubs and depots, so it was sent to the Durban hub – from where it should have been sent to the Port Edward depot for delivery. The shipping details are as follows:

Number of parcels: 2 Expected delivery: Wednesday 04 February 2026 - Wednesday 04 February 2026 Collect from: Amanzimtoti Main Store Hubs: DBN -> PED Service level: Same Day Express (SDX)

Although it should be same-day delivery, I usually receive such packages within 24-48 hours, which is what I expected and was relying on for this urgent order. However, it is now late afternoon on 11 February 2026 and my package is on a roadtrip across South Africa, in the opposite direction to me, instead of being delivered. The tracking events are as follows:

Wednesday, 04 February 2026 11:33 am - submitted 03:06 pm - collected 04:42 pm - at-hub - At TRUCK DBN hub

Thursday, 05 February 2026 02:47 pm - in-transit - Outbound to JNB

Friday, 06 February 2026 04:29 am - in-transit - Inbound JNB from DBN 04:29 am - at-hub - At JNB hub 06:12 pm - in-transit - Outbound to COL

Saturday, 07 February 2026 09:50 am - in-transit - Inbound COL from JNB 09:50 am - at-hub - At COL hub

Sunday, 08 February 2026 [No update]

Monday, 09 February 2026 11:24 am - in-transit - Outbound to JNB

Tuesday, 10 February 2026 [No update]

Wednesday, 11 February 2026 [No update]

In an effort to find out why my package was sent to the other end of the country, I contacted The Courier Guy yesterday (10 February 2026). Due to previous similar incidents and the knowledge that TCG seldom responds, I used three different ways to make contact and provide all necessary information. I emailed them directly. I used their website contact form. And I used their WhatsApp support chat. I have not had any form of reply via email or from the contact form. The WhatsApp support chat is a bot; however, it reached a point where the bot acknowledged that it could not assist and asked if I wanted to be transferred to a human representative. I chose that option and received a message that I was being transferred to a human right now. That message was at 12:00 on Tuesday, 10 February 2026 – 27 hours ago. I am still waiting for this alleged human to appear.

I have received absolutely no response from The Courier Guy. I have not received my package that was shipped via same-day express seven days ago. There have been no tracking updates for almost three days.