NO DELIVERY FROM COURIER GUY

A client booked a same day collection on Wednesday the 17th of July 2024 and their parcel was only collected on the 18th of July 2024. I asked Courier Guy what happened and they blamed the driver without taking any accountability not did they rectify the issue. This caused a delay in service and Courier Guy doesn't seem to give a hoot about that. It doesn't end there. A same day delivery was booked on the 19th of July 2024 for the same client and now I'm being told it will be delivered on the 29th of July 2024 which is 10 days later. This absolutely repulsive to say the least. I expected Courier Guy to be professional at all times but boy was I wrong. Please save your money and use a different courier.