no customer service from PUDO

I booked a locker to locker and somehow the drop-off and collection point were swapped around. I tried to have it rectified. Not joking, 30 emails later over a period of 3 days to NOT resolve the problem. Most emails were simply automatic responses "Should you require any further assistance please feel free to let us know" or similar. Although the locker service works great (I used them several times alread), the customer service is NON EXISTANT. If someone would have told me to F-off from the start, that would genuinly have been better than to wast my time over 3 days. I simply ended up re-booking and paying again. They are unwilling to refund me.