No communication not adhering to promises made on advertising

Good day,

Why has package with waybill no:SLS00016 not been released yet?

on the tracking page it shows the following:

09/Dec 07:24 Dispatched

09/Dec 13:58 Floor check at Johannesburg facility

10/Dec 09:42 Ops Assist Floor Check

How can the package be dispatched and still be on the floor? This makes no sense. Why wasn't i contacted if there is a problem.

I am highly unhappy with the services i have received so far! i have not even received my packaging yet and its been over a month.

Now i have to refund a client because your people cant communicate,is this how you do business?

Who is going to reimburse my business for loss of income???

I suggest to respond to this email as fast as possible as i will be submitting a formal complaint and a bad hello peter review.

I am tired of this where my money is wasted because courier companies cant communicate or follow through on their own adverti*****ts.

I will be closing my account because your lack of service and communication has put me off and i will not recommend you to anyone in future.

Please note the next time any of your call center agents drops a call in my ear i will complain about this too. . Sort this out now please!!

My account number is ZDZJRO and the Waybill is SLS00016

Regards, Andries de Beer Sweet Leaf Services (Pty) Ltd