No communication and delayed deliveries.

No communication from drivers.

On the 3rd of June 2024 I got an email saying my order was out for delivery. When I called the customer services it so happens that my parcel was detoured to the wrong location.

This morning (4th June), I get a call from their driver saying his in my street to deliver but when I go outside, there's nobody. He than updates the system to "delivery failed". I called their customer service to query it and they couldn't "pick up my address" yet I'm a regular buyer from Shein and I never experienced this nonsense with Buffalo couriers.

The drivers don't communicate, they capture our addresses incorrectly on the system and they waste our time yet we pay for these services. On a scale from 0 to 10 my overall experience is 2, they can improve if they want to.