No adhering to instructions

What a shocking Experience

We requested a parcel not to be delivered for we suspect *****. Payment not in the account Proof of email is in Cape Town Cape Town went ahead and sent out the parcel Excuse: They spoke to the receiver and he said he sorted it out with me After we gave the Instuction I have for 2 days tried to get hold of Cape town Branch Matter of fact Durban and head offiec But the phones just Ring Rukeya From Cape Town eventually called me today She told me it was a misunderstanding. A misunderstanding??? Bull instructions was clear She told me she was in communication with my assistant Also bull My assistant phoned her but she has still since yesterday not phoned her I gave her 30 mins to come up with a plan and my money back or the shipment No surprise she did not call me back Then I got hold of a regional manager, contact number on email Well that was 15:29 And low and behold, she as well has not gotten back to me

What pathetic service

I would like a full refund, and apology and I am throwing my phone bill in there as well, I have been holding on for hours

Maybe someone will assist me by tomorrow

Tracking number TCG***5