NIGHTMARE AND WORST CUSTOMER SERVICE

A parcel was sent from CPT on the 11th and apparently checked into the Dbn depot on the 14th , since then to date ( 18 December) , they can not find the parcel in the warehouse . Customer service is pathetic , there is no feedback nor follow up when you call the Durban depot. We were given the floor supervisor's name and number , when we called he cut the call and when the next person called he said its not him and he does not work for the Courier Guy , yet two service agents confirmed it is him and that is the correct number. On the last check they have yet to look at the camera footage to find the parcel. There is no urgency, pathetic customer centricity and a very daunting experience . Not recommended to be used , horrible horrible experience . Massive lack of accountability and the apathy is second to none . Huge injustice to the name and brand due to the poor quality of the workflow and processes and a very indifferent í can't be bothered'crew.