NEVER USE THEM!

The Courier Guy is ABSOLUTELY TERRIBLE!!! So we ordered an inside oven door glass from Defy and had to courier it from CPT to St Helena Bay. When I initially placed the order, i wasn't told that they don't transport glass. They only collected my package the following day, when I received an email, not a even a phone call, stating that they don't courier glass and do I wish to continue the service. I only saw the email the next day, to which I responded, yes, because I believed that they would try to handle it with care. THEY BROKE MY OVEN DOOR GLASS!!! This glass costs R800!!! NO ONE, NO ONE, NO ONE called to help me understand what went wrong! Thank God I called to find out when my package would arrive because it was already day 3! This is when I found out that it was smashed! They sent me an email to say, sorry for the inconvenience caused! Up until now, no one has called me to recompensate me! I have only dealt with someone on email. They are SO ***ard to not even call me! SO scared to talk to the customer to apologize! I wish I could show a picture of how it looks....it is shattered into millions of pieces! I am SO angry and disappointed! I own a guesthouse and now my guests have to be without an oven because of this ridiculous service. It is ABSOLUTELY APPALLING!! I think just the fact that no one is calling or trying to satisfy the customer is heartbreaking! PLEASE DO NOT USE THIS COURIER COMPANY FOR YIU PRECIOUS ITEMS! They won't care....