Never again. Complaisant company who does not care

during the last few month at least 3 of my packages that I sent to customers were badly damaged and I had to replace and resend them. Every time the courier guy is NOT taking responsibility, The parcels are wrapped in bubble wrap , in a box and in additional paper before i pack it in the plastic bag provided by them. I also , always stick at least 4 "FRAGILE" stickers on the bag. The bags are not heavier than max 1,5kg. Their staff manages somehow to break the content and refused to take responsibility. I have the photos to prove it. Their staff also is very unfriendly on the phone, speak hardly English and when I asked to speak to a supervisor I was ***********ly put through to the Cape Town branch and then disconnected. the courier guy has become completely complaisant and don't care about their customers. Will now see if they refund my credit as I will take my business somewhere else. I have tried for 2 month now without any constructive input from them and I cannot afford losing any more money