NELIA VAN SCHALKWYK

All I can say about this company is that I do not recommend them to anyone. These people stuff up and then blame the customer, or want to charge the customer extra money to redeliver. Their staff do not listed to questions asked to them and answer something totally different to what one asked, and then they get upset with you because you get upset with them. Then a manager is called to handle he situation, who also do not apparently understand the question, and gives an answer totally different to what you have asked. The line then gets too hot for him and he pass the phone to the next in line. When you ask this person his surname he tells you it has nothing to do with you. Then you ask him the same question and he keeps on telling you to keep quiet, then you keep quiet and wait for the answer, and nothing happens, you ask the question again, and he tells you again to keep quiet, and then when you lose it with this guy as well, he just puts the phone down in your ear. I am going to share the question with you all, so that you can judge if I was unreasonable to ask this from the courier company, and of cause to decide if the question is really that difficult to understand. Here it comes: You have two delivery addresses now for me, not going to elaborate on this, as I was already told by them this is my fault, or well my son's fault this happened, I disagree with this, but to make a long story short, the question: You have two delivery addresses, can you please tell me to which address you are going to deliver the parcel? Yep, a very difficult question, and of cause a very valid reason to put the phone down in a customer's ear. YOU GOTTA LOVE THE CLIENT SERVICE THEY GIVE !!!