my parcel missing

iam beyond frustrated at this point my parcel was deposited from krugersdorp locker on the the 13th february 09:45 addressed to me to the comaro crossing locker. i got a message on the 14th at almost 10:00 to say the parcel has arrived i went to the locker to collect but found a parcel that wasnt addressed to me i called the closest kiosk which in my case was mulbarton the lady said maybe the parcels have been swapped she then checked with another parcel with the same waybill that was headed to Pretoria then said this package is too big to be a cellphone i then logged a formal query with the the above mentioned ticket number spoke to thabile then later spoke to Ryno have been calling Ryno atleast once a day to get some form of feed back (since the date of incident). yesterday i couldnt get ahold of Ryno so i spoke to Courtney who gave a different story that makes me believe that i will never get a resolution that will be in my favour all i need is my iphone that has disappeared and no one can explain to me where it went courtney said i should open the wrongfully received parcel to give us an idea of who it could belong to to my shock it was an old catalog meaning who ever took my phone is some one who knows the system and just wanted to send us on a goose chase the mistake they made is they didnt use my correct waybill number they used a pudop*** sir all i want is my cellphone since i will not get such a deal again i used my last money to purchase it and to this date have no reassurance of where it could be and when i will receive iam not taken seriously by anyone from your team because iam not fighting