Most *********** courier guy branch out of all of them!!!

Most *********** courier guy branch out of all of them, honestly have no idea how they have lasted this long. As a company we understand people get busy, as we all do and we forget sometimes and make mistakes, but they just take the cake on this whole situation. We have been struggling to get a package back from them that was wrongfully sent to a client since the 20th of November 2022. First they made excuses that the package has been delivered and was not in their store anymore, but then suddenly the story changed to, the package is in their store and the reason for the parcel showing it was delivered was because one of their employees paid for the package so that she can put it through their system as delivered because of month end balances or something along that line, point is they let an employee pay for a package that was not delivered just so that their system can show it was delivered. We then agreed via call to pay the amount back to them for the package and send our couriers (Postnet/Aramax) to pick up the parcel, after payment was made, we sent the proof of payment via email to show we made the payment and a message with the following on the 13th December 2022

“Good day, Hope all is well.

Kindly find the attached proof of payment for our parcel with the following Tracking number: *****

Please note our courier company (Postnet/Aramax) will pick the package up from your store to send out to our client, as discussed over the phone they will be asking for Bianca/Lynette to hand over our package. Kindly inform when we can send them to collect the package as payment has been made.” A follow up email was sent a day after this one and no response came from both the emails so we sent an email from our admin account on the 19th of December 2022 and the excuse that came from that was absolutely ridiculous, “We have not received the email”, which indicates that they do not check emails, we called several times and on multiple occasions they either declined the calls or just did not answer them, we sent WhatsApp’s which only was rarely answered the same day. We did a follow up today 21 December 2022 and they said the package was sent out a week ago, we asked them who picked up the parcel and well they sent us what looked like a printed-out piece of paper typed by another employee and signed, which as a courier company they should know does not look even close enough to be a waybill, and was definitely not our courier company as they were waiting for our go ahead to pick up the parcel. I will not recommend them to anyone ever. They are absolutely useless and the customer service is beyond repair. They should just close their store or get new management because even Eskom gives you more light at the end of a dark tunnel than what they do. Definitely do not even deserve a star.