Most frustrating experience I had in years

The Courier Guy sent very urgent goods that was booked and paid for their Overnight Service with Road Freight. After I spoke to them about this, trying to come up with a solution and deal with the effects of this, they **** about the date that the truck would arrive. They also committed to overnight the parcels from a City the truck passed had a stop over to get it to the final destination earlier which did not happen, another lie. After all this, and realizing the parcels were not delivered as agreed, I spent two days of emails and phone calls to Vanessa Govendor that is responsible for making bookings to the depot where the parcels were assigned to, to only receive emailed feedback after hours, hence making to late for me to deal with repercussions. To make it even worse, her response was also filled with lies. I m happy to try fix mistakes, its human to make them. But I cannot deal with a company that doesn't answer phones or emails promptly and when they do after long wasted hours, they lie.