Missing Pudo parcel

I booked a parcel to be send from Worcester to locker in Centurion.

Door to locker

I traced it on the app.

Parcel showed delivered, but I didn't receive a pin code to open the locker.

I immediately locked a query (yesterday morning).

I received a proof of signature.

Signature when a parcel was supposted to be deposited into a locker?

After some up and down emails, still no feedback on where my parcel is.

LOCK***9

I am sure that LOCK refer to a locker