Missing parcels not taken seriously at The Courier Guy

A package went missing and all they say is that I must send a replacement! And this comes more than a week after the fact! On my further enquiry, I was told the same again - just send a replacement. On speaking to Jason, the manager, he didn’t take it seriously, and didn’t handle it urgently. I only got a reply after following up eventually and all he could tell me was that the driver had passed his polygraph test and that my parcel isn’t covered. No apology, and more seriously, no explanation as to how a package can just “go missing”. So be careful - The Courier Guy’s service delivery has “gone missing”.