Missing Parcel Marked as Delivered

I am extremely disappointed with the service I have received regarding a parcel that was marked as delivered, yet I have not received it.

Despite the tracking reflecting delivery on 14 April 2026, the parcel is nowhere to be found. I have checked thoroughly with security, reception, and surrounding areas at the delivery address, and no one has any record of receiving it.

I have reported the issue to support and they have since ignored my emails.

Tracking details:

- Waybill No: LD-8DE5HC - Parcel *** - Service Level: Locker to Door Small (L2DS - ECO) - Delivery Address: 131 Cradle Ridge Estate, Homes Haven - Expected Delivery Date: 14 April 2026

I requested proof of delivery, including the exact drop-off location, recipient details, and any supporting evidence such as a signature, GPS location, or delivery photo, but this has not yet been provided.

It is unacceptable for a parcel to be marked as delivered without proper confirmation or accountability. I now request urgent investigation into this matter and clear feedback on the following:

- Where exactly the parcel was delivered - Who received it (name and signature) - Proof of delivery (photo/GPS data) - Steps being taken to resolve this, including refund or replacement

This situation has caused significant inconvenience, and I expect prompt resolution.

I hope that raising this publicly will result in the urgency and accountability that has been lacking thus far.