Missing Parcel from PUDO Locker Very Disappointed with Courier Guy Handling

I am a regular customer of The Courier Guy and frequently use the PUDO Locker Service, which is why this experience has been particularly disappointing. I recently used a PUDO locker to send items and, unfortunately, I was not aware that only one parcel should be placed in a locker. I mistakenly placed two items inside the locker — a book and an expensive perfume. When the parcel was collected and delivered, only the book was delivered and the perfume is missing. What is troubling to me is the explanation I received from support that the driver only took one parcel. If there were two items in the locker, it raises serious questions: How did the driver decide which item to take? What happened to the second item (the perfume)? Why was I not contacted to clarify the situation when two items were found? As someone who uses Courier Guy frequently, I find the lack of transparency very concerning. At this stage, I am afraid that the perfume may have been taken by the person who collected the parcel, especially knowing that the explanation may simply be that only one item should have been in the locker. While I acknowledge my mistake, this does not explain what happened to the second item that was clearly in the locker at the time of collection. I would appreciate a proper investigation and clear feedback on what happened to the missing perfume. As a loyal customer, I expected far better handling and communication in a situation like this.