Missing parcel

LOCK929086

I deposited this parcel on 17/07 at Sasol Noordheuwel. The parcel was collected on 18/07 from the locker as per the tracking on the app. To date this parcel has not been delivered. I have send numerous messages to follow up just to he told it is being investigated. Then another agent tells me it was delivered already. There was 2 parcel for the same client but on different days. Each agent insist that it was delivered with this parcel which it was not!! I have to keep answering my client and now at that point where she wants her money back from me!!! Thus because of the incompetence of PUDO not being able to find the parcel. Today I gave Sent a message on the WhatsApp nr like I always do and nobody even bothered to respond!. This service is unacceptable. This must be sorted ASAP and my clients parcel be delivered asap.