Missing items

To whom it may concern

I have been with the courier guys now for years but I’ve never received a poor service and a bad communication and attitude, and arrogant from one person in my life.

On the 18 November 2024 I received my collection from the courier guys total of 10 boxes and two boxes was open and the driver was aware of that on in that two open boxes, two items are missing and one box was not delivered. Same day with the driver I report this matter to the supervisor call Mario Mario has been very helpful to resolve this issue, but there’s a lady called Liesel Lakay she said she’s gonna investigate this matter and she has been investigating this matter now for the past month. With no Solution and I will call her, She does not pick up the call. She does not return any calls emails. She keep on telling me she’s investigating. I’ll keep quiet and wait for her response no response. She’s telling me she’s the owner of the company. She will Call me when she’s available.

Is this the kind of service The courier guys are giving their clients this is very bad service and you risk to trust a courier company with your stock. This is no good.

She’s a very bad owner or employee or face of this company. Very bad personality very very bad. I am very unhappy with this company.