Misdelivery

Subject: Complaint: Misdelivery and Poor Service at Queenstown Hub

Dear Courier Guy Team,

I'm writing to report a frustrating experience with your Queenstown hub. Last month, I received the wrong parcel due to their error, and I had to return it at my own expense. Unfortunately, I've just encountered another issue with the same hub.

It appears that they handed over my parcel to the wrong recipient without verifying the waybill details. I've tried to contact the hub, but they're not taking responsibility they said they will check the footage how long should I wait for my parcel.I've have checked the Nonesi mall courier guy Lockers it says wrong Pin

The details are as follows:

- Waybill number:KK-GNIKQS - Date of intended delivery: 08/09/2025

I'm extremely disappointed in the service I've received from your Queenstown hub. I hope you can look into this matter urgently and take necessary steps to prevent such errors in the future.

I would appreciate a prompt response and resolution to this issue. Please let me know what steps you'll take to address this problem.

Sincerely, Nathina Cacadu