MIS ROUTED PARCEL. CALL CENTRE TRYING TO BS CUSTOMERS

NORMALLY i USE THE SERVICE JHB- BFN. EVEN ON ECO SERVICE,GETS TO BFN THE FOLLOWING DAY. STAFF THAT WAS COLLECTED YESTERDAY DID NOT SHOW ON ROUTE TO BFN THIS MORNING. CALLED THE CALL CENTRE TO QUERY AND THEY TELL ME THAT WAS SENT TO BFN WHILE IM SITTING IN FRONT OF THE PAGE WERE IT SAYS THAT IT WAS MISROUTED. I ASKED TO TALK TO A SUPERVISOR AND MY CALL WAS CUT OFF. I HAVE RECORDINGS OF THE CALL IF NEEDED. I LOST MONEY BECAUSENOF YOUR MISTAKE !!!