Merry Christmas- Hope you like your gifts broken

Without going into too much detail because receiving a broken gift does not take much explaining... A dear friend sends me a mug as a gift and I receive it in a box that has been thrown about so many times that it is dented and misshaped beyond repair- the mug itself is also of course broken. After having to follow up with the company continually yesterday, the below is the response I receive:<br> <br> Good day Ashlea<br> I do apologise for the late response I was advised that you will need to take the breakage up with the Sender as they are the Account holders . <br> They will then need to liaise with Yvette at the TCG JHB office regarding the below discrepancy<br> Regards,<br> <br> Whitney Amansure<br> Debtors Controller<br> <br> Wonderful isn't it. My dear friend must have thrown the mug around before sending it...By telling one to take it up with the sender- they literally manage to avoid any responsibility whatsoever. No person is going to pop their friend to say thanks for the gift but it is broken.<br> <br> Well- you now know who not to use if you have something to send.<br> <br> <br> <br>