– Machine Delivered Destroyed, Parts Missing & Courier Refuses Accountability

I am the business owner, and what we have experienced with this courier company is beyond unacceptable. We are absolutely disgusted, sickened, and outraged by the shocking negligence, the missing parts, the damage, and the blatant refusal to take responsibility.

We personally wrapped, boxed, and prepared the machine for collection. We have full video footage showing the machine being packaged properly and securely before the courier collected it.

However, when the machine arrived at our customer, it was in a condition that can only be described as completely destroyed:

Arms and cables twisted, bent, knotted, and mangled

Panels broken open, hanging loose

Internal parts shifted and damaged

Important parts missing entirely

Zero protection, zero securing, zero care taken during transport

Our customer was so shocked he told us he didn’t even touch the machine when it arrived. He refused delivery immediately because of the damage and missing parts.

What makes this even more disgusting is that the courier staff refused to let the customer record a video of the condition on arrival. They knew exactly what they were delivering and still tried to prevent evidence from being collected.

We contacted the courier company directly, and instead of taking accountability, we were told:

They “cannot provide footage” of the dispatch area

They can “assure” us the damage didn’t happen on their premises

And whatever happened on the road is “not their problem”

This response is beyond insulting. We are honestly sickened by how this has been handled. The level of disrespect, the missing parts, the destruction of the machine, the refusal to allow video, and then the arrogant excuse that anything happening “on the road” is not their responsibility — it is absolutely disgusting.

Because of their reckless handling:

We had to refund our customer

Our business suffered a major financial loss

Our reputation was damaged

And we are left with a machine that is damaged, incomplete, and unusable

We paid for a professional service — instead, we received destruction, excuses, and dishonesty.

We demand the following immediately:

1. A full investigation into how this machine was handled

2. Identification of the individuals responsible

3. Compensation for the damage AND the missing parts

4. A written response from senior management, not a generic call-centre reply

We will continue escalating this publicly. This entire experience has been disgraceful, unprofessional, and completely unacceptable.