Lying about me not answering the drivers call

My package was supposed to be delivered today,to my suprise I receive an email saying I was unreachable on the phone and my package will be sent back if I don’t respond in 24 hours,yet I didn’t receive any communication from the so called driver,this is very unprofessional and disappointing because I cancelled my things just to be home for the delivery and they lie and say I didn’t pick up their calls,customer service is soo poor and they don’t even answer their office number nor respond to emails