Lupho Qanana is a star⭐

After missing delivery on my package this morning. I explained to the customer service agent, that the package was urgent and contained milk for my baby. Lupho Qanana the agent who assisted me, made sure to escalate the matter and ensure redelivery happens today still. She went above and beyond by calling me back to tell me when the second attempt will happen and as a result I got my delivery. Seeing her resolution time for this, I am in awe. Thank you for being so kind, honest and professional. You really care about customer service. I hope your company rewards you with something. You made my day❤️