Lost/ ****** goods

Good day

My name is Dr Ezelia Kgoale Moabelo. On 13 of July 2020 I went to courier guy store in Groblersdal to book a collection of my goods from roodepoort.

The itemized goods are as follows 2X carpets, 4X cushions and 4X side lamps. I was assisted by Mr. Pieter Huisamen and Antonette Grillcrest who works for TheCourierGuy company. I left and later called them with requested that the above mentioned goods should not be collected from Ms. Tebogo Kgopane’s as the goods were not yet ready to be collected.

On the 14 july 2020 i went back to ask them to pick up. I showed them pictures of the boxes to be picked up, and I wanted a quotation. They however said they cannot give me the quotation without dimensions and weight. I then left without a quotation with the intention that i will come back with the dimensions. At this stage nothing was concluded as I had no quotation and obvuoisly no mention of insurance of the good by the assistants.

To my suprise the goods were picked up at roodepoort that afternoon. I had no idea how much I was to pay for the courier and no insurance was mentioned to me whether I wanted it or not.

On 15 July 2020 in the morning I called courier guy Groblersdal asking if the goods arrived and to my suprise I was told the good where ****** in the warehouse in Middleburg.

I was told to submit claim forms and invoices, which i did so the goods can be replaced. To my suprise now they are refusisng to pay for my goods which cost me R22000 as they say the goods where not insured.

I feel this is unfair and bad service from courier guy as i was not told about insurance as my goods were valuable and goods were collected without me having given a go ahead.

I want them to take full responsibility to my goods and compensate me in full

To date I have not been compensated on anything. Just a reply from the insurance company that since I did not have insurance I will not be compensated.

I feel that this is wrong as insurance was not offered