Lost parcel

The courier guy gave me an incorrect parcel on the 12th of December 2024 at the Silverton kiosk. I reported this matter on WhatsApp and via phone calls. Unfortunately, my parcel was tracked for a month and not found. It took them 7 long weeks for them to find it. In December I had organised and paid for transport to collect it as it is a big parcel. Now unfortunately I cannot pay for transport. They are still delaying the process, they are giving me problems they can't even deliver my parcel to my address as a way of making it up for losing my parcel for 7 long weeks.