Lost/****** parcel

I am extremely disappointed with the lack of assistance regarding my parcel issue. I went to collect my parcel from the locker, but when I opened it, it was empty. Due to the severe storm, the locker doors at the site had apparently been blowing open repeatedly, and multiple lockers were left standing open.

I immediately reported the issue, but I am simply being told that the parcel shows as “delivered,” with very little urgency or meaningful assistance from customer service. A parcel being scanned as delivered does not mean it was safely received by the customer.

At this point, I strongly suspect the parcel was ****** after the lockers blew open, yet I am left without answers, support, or accountability. Customers should not have to carry the loss when there are clear security concerns at collection lockers.