LOST PARCEL

I sold an item via Yaga last week, dropped off the parcel at the locker and the status of the item changed to ''collected'' and ''in transit"... then hours later I received a call from *** who said he was a supervisor and that the driver could not find my parcel - so how then was it collected and is in transit IF he didn't, I asked... he said he will follow up and get back to me, 3 days later, I cannot reach him - no replies to text and the whatsApp number is still stuck on ''one of our consultants...''. My number: *** LK-EYSXUS. It was a pink and white floral dress, size XS going out to Vredenburg toLindi Steenveld. I want my parcel delivered