Lost items

My parcel was delivered to the incorrect locker destination on the 8th Sept. I was told that the driver had the parcel on the 11th Sept,now they are investigating and trying to locate the parcel.

The problem started when the waybill number that was generated on their system didn’t track. 2nd problem was they delivered it back to the drop off point which shouldn’t have happened.

If I couldn’t collect it at the wrong address that it was delivered to,it surely goes back to the warehouse.

Why is it that no one knows where it is? Who was the driver that drop it off and collected it? That should be easy and your first point of contact.

Case Number: ***2

John from customer care is the one assisting.

I’m the customer whose items are missing.