Lost but not lost Parcel

So This is the second time. After ordering I phoned in and asked when could I expect it as I need it for a few appointments, they said it will be in Vereeniging as it's already in JHB ( 29/07/2021 13:30 ). This morning I phoned the Vereeniging branch and was to no its in PTA still. with confusion i phoned the JHB branch for them to say no it's in Vereeniging. 4 hours later still no answer. I start panicking as all they say is when I ask where my parcel is ill pick it up they reply (it is between JHB Vereeniging and Vanderbijlpark but no it is not lost) At 2 I get phoned oh no they believed it to me at 00.35 this morning. After explaining they were not open that time and I never got anything. The phone got thrown down every time i hope and they hear it's me. After losing my cool completely I got someone to find the parcel ( it never left JHB. So I drove from Vereeniging to JHB. ( before they lose it again) So now I paid them for nothing. And when i picked it up They were sooo rude to me