Looking for other courier company that appreciate their customers

I have been using Pudo every week for almost 2 years. Last year I had no issues, but this year has just been crazy! Seems like, the bigger the company, the less they worry about (their loyal) customers, and giving their customers some service. I had a few times, wondering where my packages went, and would get onto their Whatsapp Helpline. Sure enough I would eventually be helped. I appreciate! But what frustrates me, is the fact that they sometimes, post the "HOW DID YOUR CHAT GO? before the issue has been resolved. And secondly: they never, never will Apologize for the inconvenience, no matter how long the issue took to resolve. "We apologize for any inconvenience" does not exist in their vocabulary! Last straw was today (actually from Sunday) I had a issue with a package I sent on Monday(a week ago), Tracking showed IN TRANSIT" Wednesday. Nothing Thursday, Nothing Friday. When I asked when the package will be delivered, the person on the Whatsapp Line stated the locker expired, and I need to rebook a locker (pay again) or collect at the Kiosk. I told them: No communication came from their side. No pin was given to the client, no email to me to say the package is in a locker, no reminder, or anything! and tracking STILL shows "In transit" After a day of no reply, or explain why we did not received Pin or email I messaged them again. Tuesday morning I decided to message from another cellphone number, where they again stated I had to pay for another locker (rebook)... I had to explain my situation again. A reply came 2 hours later - the client will receive her package during the co**** of the day. Yet again. No Apology! It's a shame, but I will not be using them again. I am currently looking for other courier companies